Item Return and Exchange

We want you to be completely satisfied with your purchase. Everything you need to know about our simple return and exchange process is outlined below.

Return Box

30-Day Return Window

This portal is exclusively for the return or exchange of items purchased through our official webstores. For a more efficient exchange process, customers may visit any of our physical stores to facilitate an exchange - allowing for on-site product inspection and selection.

General Conditions

  • Item exchanges are permitted within 30 days from the date of purchase provided the official receipt is presented and the item remains in its original, intact packaging and perfect condition.
  • Items purchased at outlet stores cannot be returned or exchanged and are not eligible for price adjustments.
  • In addition, items purchased at our mono-brand stores (GTI-operated Nike stores) and specialty concept stores (REV*, Bootcamp, and Apex) cannot be returned to outlet stores.

Manufacturing Defects

  • Within 30 Days of Purchase: If you find a workmanship flaw, return the item to the original store for an exchange or refund.
  • After 30 Days (Up to 2 Years): If you find a workmanship flaw, and the item was manufactured within the last two years (check the tag), return it to the original store for a physical assessment.
  • Store Discretion: The store will inspect the product and reserves the right to accept or decline the request. Exclusions: Normal wear and tear is not a manufacturing flaw and does not qualify for a return or exchange.

Refund Process

  • Refunds are processed back to the original payment method within 7-10 business days.
  • Shipping costs are non-refundable unless the item arrived damaged or incorrect.
  • Store Credit / Voucher is available as an alternative for faster processing.

Exchange Policy

  • Need a different size? We offer one free exchange per order for size adjustments.
  • Exchanges are subject to product availability. If unavailable, a refund will be issued.
  • The exchange item will be shipped once the original item for return is scanned by the carrier.
Back to Home